How do I contact customer support?

To contact us, please email [e-mail].

Our support hours are Monday - Friday, 9:00AM - 5:00PM CST, excluding US holidays.

We usually respond to support tickets within a few hours, or at the latest 1-2 business days.

BlitzBear observes the following US holiday schedule for 2024-2026 and our company offices will be closed on the following dates. Customer support will be unavailable during this time.

Holiday	2024	2025	2026
New Year's Day	January 1	January 1	January 1
Martin Luther King Jr. Day	January 15	January 20	January 19
Washington's Birthday (Presidents Day)	February 19	February 17	February 16
Memorial Day	May 27	May 26	May 25
Juneteenth National Independence Day	June 19	June 19	June 19
Independence Day	July 4	July 4	July 4*
Labor Day	September 2	September 1	September 7
Columbus Day	October 14	October 13	October 12
Veterans Day	November 11	November 11	November 11
Thanksgiving Day	November 28	November 27	November 26
Christmas Day	December 25	December 25	December 25

*Falls on a Saturday, not observed

**Falls on a Sunday, observed on Monday