> For the complete documentation index, see [llms.txt](https://support.blitzbear.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.blitzbear.com/support/how-do-i-contact-customer-support.md).

# How do I contact customer support?

To contact us, please email <support@blitzbear.com>.

Our support hours are Monday - Friday, 9:00AM - 5:00PM CST, excluding US holidays.

We usually respond to support tickets within a few hours, or at the latest 1-2 business days.

BlitzBear observes the following US holiday schedule for 2024-2026 and our company offices will be closed on the following dates. Customer support will be unavailable during this time.

| **Holiday**                            | **2024**    | **2025**    | **2026**    |
| -------------------------------------- | ----------- | ----------- | ----------- |
| New Year's Day                         | January 1   | January 1   | January 1   |
| Martin Luther King Jr. Day             | January 15  | January 20  | January 19  |
| Washington's Birthday (Presidents Day) | February 19 | February 17 | February 16 |
| Memorial Day                           | May 27      | May 26      | May 25      |
| Juneteenth National Independence Day   | June 19     | June 19     | June 19     |
| Independence Day                       | July 4      | July 4      | July 4\*    |
| Labor Day                              | September 2 | September 1 | September 7 |
| Columbus Day                           | October 14  | October 13  | October 12  |
| Veterans Day                           | November 11 | November 11 | November 11 |
| Thanksgiving Day                       | November 28 | November 27 | November 26 |
| Christmas Day                          | December 25 | December 25 | December 25 |

\*Falls on a Saturday, not observed

\*\*Falls on a Sunday, observed on Monday